Privacy Policy

Data Controller

The entity responsible for data processing within the meaning of the Swiss Data Protection Act (DSG) is:

SilentCreation GmbH
Feldstrasse 7
8902 Urdorf
Switzerland

Scope of Application

This Privacy Policy applies to the processing of personal data in connection with visits to our website and the provision of our services. These include, in particular, software development, custom development, hosting, domain and DNS management, automation, audits, interim assignments, and consulting.

We process personal data in accordance with the principles of good faith, lawfulness, proportionality, purpose limitation, accuracy, and data security.

Collection and Processing of Personal Data

We process personal data that you provide to us via our website, through the contact form, or in the course of our collaboration. This includes, in particular, your last name, first name, email address, phone number, company name, and the content of your inquiry.

Providing this information is voluntary. Without certain details, we may not be able to process your inquiries or provide our services, or we may only be able to do so to a limited extent.

Purpose of Data Processing

We process personal data specifically for the following purposes:

Processing Inquiries and Contact Requests
Execution and Management of Mandates, Projects, and Contracts
Operation, Maintenance, and Security of Our Website and Systems
Operation of hosting, domain, and DNS services
Compliance with Legal and Contractual Obligations
Improving Our Website and Services

Server Log Files

When you visit our website or use the systems we host, our servers automatically collect technical data. This includes, in particular, your IP address, the date and time of access, the pages or resources accessed, the amount of data transferred, your browser type and version, the operating system you are using, and the referrer URL.

This data is used for technical operations, system security, and the detection and prevention of attacks. We do not link this data to specific individuals. Log files are deleted after 6 months at the latest, unless they are needed for a longer period to investigate a specific security incident.

Contact Form

If you contact us via the contact form, we will store and process your information in order to handle your inquiry. We will only share your information with third parties if it is necessary to process your inquiry, if we are legally required to do so, or if you have given your express consent.

Cookies

Our website uses cookies. Technically necessary cookies are required for the website to function and cannot be disabled.

We use analytics cookies to measure reach only after you have given your consent via the cookie banner. Your consent is stored in the “sc-cookie-consent” cookie. You can revoke your consent at any time via the cookie settings or disable cookies in your browser settings. This may limit the functionality of the website.

Web Analytics with Matomo

We use Matomo to analyze website usage statistics. We host Matomo ourselves and operate it on our own infrastructure. No analytics data is transferred to third parties.

Matomo is configured to respect privacy. IP addresses are truncated before being stored. Any "Do Not Track" setting configured in the browser is respected. Web analytics are conducted only with your consent via the cookie banner. The raw data collected is deleted after 180 days at the latest.

Disclosure to Third Parties and Processors

We disclose personal data to third parties only if it is necessary to fulfill a contract, if we are legally required to do so, or if you have expressly consented.

To the extent that we engage service providers to process personal data on our behalf, we ensure through contractual agreements that such data is processed only in accordance with our instructions, for specific purposes, confidentially, and with appropriate data security measures.

Data Processing in Connection with Client Engagements and Hosting

As part of our services, we process data provided to us by customers or processed through the systems we operate. This applies in particular to hosting, software development, automation, audits, interim assignments, and domain and DNS services.

With regard to such customer data, we generally act as a data processor. Responsibility for the lawfulness of the processing remains with the respective customer as the data controller. We process this data exclusively to fulfill the agreed-upon contract and in accordance with the customer’s instructions.

Confidentiality

All customer data received in the course of a business relationship will be treated confidentially and used exclusively to fulfill the respective assignment. Confidentiality is ensured through contractual obligations, internal policies, and technical measures. It remains in effect even after the business relationship has ended.

Disclosure of Personal Data Abroad

Personal data is generally processed in Switzerland and hosted on servers in Switzerland.

To the extent that personal data is disclosed to recipients abroad, this occurs only if an adequate level of data protection exists or appropriate safeguards are in place. These include, in particular, standard contractual clauses, recognized adequacy mechanisms, or other legally permissible bases.

Data Security

We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction, alteration, or misuse.

These include, in particular, encrypted transmission, access controls, isolated customer environments, logging, regular security updates, backups, and monitoring. Our security measures are continuously reviewed and updated to reflect the latest technological advancements.

Retention Period

We retain personal data only for as long as is necessary for the respective purpose or as required by statutory retention obligations. Business- and contract-related data is generally retained for 10 years. After that, the data is deleted or anonymized.

Your Rights

Under applicable data protection law, you have the right to access the personal data we process, to have inaccurate data corrected, to have it deleted - provided that no statutory retention requirements prevent this - to have your data disclosed or transferred, as well as to object to data processing or to withdraw any consent you have provided.

To exercise your rights or if you have any questions regarding data protection, you can contact us at:

info@silentcreation.ch

In order to process your request, we may require proof of identity.

Competent Regulatory Authority

Federal Data Protection and Information Commissioner
Feldeggweg 1
3003 Bern
Switzerland

Governing Law

Swiss law applies. To the extent permitted by law, the place of jurisdiction is Zurich, Switzerland.

Changes

We reserve the right to update this Privacy Policy at any time. The most recent version published on the website is the one that applies.

Status

June 2026